Whatsapp
Telegram

GENERAL TERMS AND CONDITIONS OF VEHICLE RENTAL

These general conditions regulate the contractual relationship between THE RIDE® (intermediary provider) and the client (lessee/driver), under which the former grants the latter the use of a vehicle for the agreed period, price and conditions set out in the rental contract.

The vehicle may belong to THE RIDE fleet or to a third party, provided and authorised for the client and the agreed rental period.

  1. USE OF THE VEHICLE

    1. The lessee receives the vehicle described in the contract in proper working condition and without defects, with complete documentation, as well as a set of keys, tools and accessories, including reflective vests and warning triangles. The lessee must verify this at the beginning of the rental and report any issues at the office when collecting the vehicle.
      The lessee must also ensure that child seats are correctly installed.
      The lessor assumes no responsibility for failure to check these aspects, which are the sole responsibility of the lessee.
      The lessee must always carry a copy of the rental agreement.
    2. The lessee must return the vehicle with the same level of fuel as received. Otherwise, the cost of fuel plus a handling fee according to THE RIDE rates will be charged and may be deducted from the deposit or charged to the credit card used.

  2. RESERVATIONS

    1. The lessor will hold the reservation for up to 120 minutes after the agreed time. After this period, the lessor is not obliged to provide the service under the agreed conditions. If the vehicle is not collected, the full rental amount already paid will be retained.
    2. In case of cancellation prior to the rental start, the lessor will retain the following amounts as compensation:
      1. 30% if cancelled 30 days or more in advance.
      2. 50% if cancelled between 30 and 16 days.
      3. 70% if cancelled between 15 and 3 days.
      4. 100% if cancelled less than 3 days in advance.
      5. Cancellations can be made through any contact channel.

  3. AUTHORIZED DRIVERS AND PERMITTED USE

    1. The lessee must present a valid driving license for the vehicle and country at delivery.
      For prepaid bookings, the payment method used must also be presented.
      Failure to present these documents will result in cancellation without compensation.
      Only authorised drivers listed in the contract may drive the vehicle.
      The lessee is responsible for ensuring drivers hold valid licenses.
    2. The vehicle may only be used on public roads. It is strictly forbidden to:
      1. Participate in races or competitions;
      2. Take the vehicle off the island of Ibiza;
      3. Use the vehicle for driving practice;
      4. Transport people or goods for payment;
      5. Sublease the vehicle;
      6. Use the vehicle for illegal acts;
      7. Drive under the influence of alcohol, drugs, fatigue or illness;
      8. Use the vehicle to tow or push;
      9. Use the vehicle when warning lights are active;
      10. Transport hazardous materials;
      11. Tamper with the odometer.
    3. Vehicles may not leave Ibiza unless expressly authorised.
    4. The lessee is fully responsible for all authorised drivers.

  4. RENTAL CHARGES

    1. Rental charges are as specified in the contract. Minimum charge is 24 hours.
    2. The lessor reserves the right to correct pricing errors.
    3. Extras (GPS, child seats, etc.) are charged according to current rates.

  5. PAYMENT CONDITIONS AND DEPOSIT

    1. Rental and extras are payable at the start.
    2. Prepaid bookings are charged at reservation.
    3. A deposit is required at pickup.
    4. The deposit covers liabilities and may be used accordingly.
    5. All charges are made to the provided credit card.

  6. ACCIDENTS / THEFT

    1. In case of incident, the lessee must notify authorities and protect the lessor’s interests.
    2. An accident report must be completed within 24 hours.

  7. LESSOR LIABILITY

    1. The lessor is not responsible for personal belongings left in the vehicle.
    2. Liability is limited to foreseeable damages.
    3. No obligation to provide replacement vehicle.

  8. LESSEE LIABILITY

    1. The lessee must return the vehicle in the same condition.
    2. The lessee is responsible for fines and penalties.
    3. Interior damage, tyres, keys, fuel errors are not covered.

  9. VEHICLE RETURN

    1. The vehicle must be returned at the agreed time and location.
    2. Late return will incur additional charges.
    3. Cleaning or missing items will be charged.

  10. CONTRACT TERMINATION

    1. The lessor may terminate the contract for non-payment or misuse.
    2. The vehicle must be returned immediately upon termination.

  11. DATA PROTECTION

    1. Personal data will be processed confidentially for business purposes only.
    2. The lessee may exercise their rights by contacting THE RIDE.

  12. GENERAL PROVISIONS

    1. The Spanish version prevails in case of discrepancies.
    2. All lessees are jointly liable.

  13. JURISDICTION

    1. Any disputes shall be subject to Spanish law and jurisdiction.

The lessee may object at any time to the use of their data for advertising purposes.

Contact:
THE RIDE
Carretera Sa Caleta 14
07817 Sant Josep de Sa Talaia, Ibiza
Email: info@theride.es

For operational or fleet availability reasons, THE RIDE may replace the selected vehicle with another of equal or higher category without compensation.

Management team.
info@theride.es